Shipping Policy

Last updated: 18 October 2026

We ship Australia-wide and internationally from New South Wales with Australia Post.

Processing time

Orders are packed and dispatched within 1–2 business days. Orders placed on weekends or public holidays are dispatched the next business day.

Delivery options

  • Standard – Australia Post Parcel Post
  • Express – Australia Post Express Post

Shipping costs are calculated at checkout based on your delivery address and the option you choose, and are shown before you pay.

Delivery times are estimates provided by Australia Post and aren't guaranteed, especially during peak periods or to remote and regional areas.

Tracking

You'll receive an email with your tracking number as soon as your order is dispatched.

Lost, delayed or damaged parcels

If your tracking hasn't updated for 7 business days, or your parcel arrives damaged or leaking, email us at sales@clearvisiondyebombs.com.au with your order number and photos. We'll work with Australia Post and send a replacement or refund where a parcel is lost or damaged in transit.

Incorrect address

Please check your delivery address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we can re-send it once the postage is paid again.

International shipping

We're proud to supply plumbers, leak detection specialists and customers around the world. International orders are shipped with Australia Post International, with tracking provided on every order.

  • Rates and delivery times: international shipping costs are calculated at checkout based on your destination. Delivery typically takes 6–20 business days depending on the country and customs processing.
  • Customs, duties and taxes: international orders may be subject to import duties, taxes or customs fees charged by the destination country. These are the responsibility of the customer and are not included in our prices or shipping costs.
  • Customs delays: once a parcel leaves Australia, delays caused by customs clearance are outside our control. We'll always help you follow up with the carrier.
  • Local regulations: please check that dye tablets can be imported into your country. Orders refused or returned because of local import restrictions can't be refunded for shipping costs.
  • Trade and bulk orders: ordering for a business overseas? Email us for freight options and trade pricing.

Contact

Questions about your delivery? Email sales@clearvisiondyebombs.com.au and we'll be happy to help.